EastWest Horizons LLC
Reservation Terms and Conditions

NOTE: By placing a reservation with EastWest Horizons LLC, you are agreeing to the terms and conditions as follows:

I. Deposit and Payment

Upon booking, we require a nonrefundable deposit of $250.00 is provided. This payment will be applied to the total price of your rental. You can pay your deposit using a personal check, cashier's check, or money order. The remaining balance is due 8 weeks or more prior to arrival.
Once you have placed your reservation, a confirmation package will be sent to you either via e-mail or fax. Your deposit must be returned with your signed rental agreement and photo copy of your driver's license and/or passport within ten (10) days of placing your reservation. If you have placed your reservation within the 60 day period, the entire balance will be required with applicable documents.

II. Cancellation Policy

Any cancellation of a booking by the client must be in writing and is subject to the following cancellation charges:

From 4 - 8 weeks before arrival date = 50% loss as cancellation fee
From 2 - 4 weeks before arrival date = 75% loss as cancellation fee
Less than 2 weeks before arrival date = 100% loss as cancellation fee
Please note you also have the right to one date change subject to availability and EastWest Horizons discression.
If you need to cancel and are able to notify us over 8 weeks prior to your arrival date, we will be more than happy to apply your deposit to a future reservation. No refunds will be given if guests elect to leave their property early.

III. Damage to Homes

EastWest Horizons LLC will require a refundable security deposit in the amount of $250. The security deposit does not relieve Guest of liability for damages that exceed the amount of the security deposit. In the event of any dispute relating to damage to the Premises, the parties agree that said dispute will be resolved in the appropriate state court having jurisdiction in Polk, Orange or Osceola Counties, Florida and the prevailing party shall be awarded its reasonable attorney's fees and costs against the non-prevailing party both at the trial and appellate level. Formal service of process is waived and may be accomplished by certified mail, return receipt requested or DHL or any other international method of mail delivery with a receipt showing delivery. Service shall include a copy of any relevant complaint and summons.

IV. Cleaning

While guests are not expected to clean the homes, it is a term of your reservation that you agree to leave the home(s) in a tidy and acceptable standard. An unacceptable standard is defined a leaving the home measurably different from check in. This includes, but is not limited to, moving furniture, leaving behind large quantities of personnel possessions or trash, or not cleaning up vomit or other bodily fluids.
If a house sustains damage and / or is not left in an acceptable standard upon checkout, as defined by the management company, the guests are legally responsible to refund the management company / owner for the expense in rectifying the problems. It is a term and condition of your reservation that you agree for your credit card to be debited for this amount. Upon request the management company will furnish guests with invoices for work done.

Check In and Check Out

Check in begins at 4pm. The guest may check with the management company to see if the home is available early. An early check-in is NOT guaranteed.
Check out is by 10am at the latest. If you fail to check out by 10am, EastWest Horizons LLC reserves the right to charge your credit card an additional night's stay. Towards the end of your stay you may request late check out, however we do not guarantee this will be possible.
Upon check out, the keys must be returned to the original point of collection (in most cases this will be the lockbox at the property). If the keys are not returned, the management company reserves the right to charge the guest $25.00 to replace the missing keys.

VI. Minimum Stay Length

During peak season, including Easter and Christmas, we have a 5 night minimum stay for all properties. In most cases, EastWest Horizons LLC will work with you if you have a shorter stay, but it is the discretion of EastWest Horizons LLC. Reservations may be made for shorter periods of time, depending upon property availability. Contact EastWest Horizons LLC for information about specific dates.

VII. Property Occupancy Limits

The maximum number of persons allowed in the property is 10 as stated in the property description on the website. Children are counted, unless under the age of (3). This represents the total number of people allowed to occupy the property inside or outside, day or night. Please note that Florida law puts strict limits on the number of occupants permitted to stay in vacation homes. These are: Please note that the authorities police this law and that they have the powers to spot-check homes at any time for infringement. In the event of higher occupancy than that permitted, you will be required to vacate the property immediately. If this occurs, there can be no refund of the rental payment, and any deposit paid will be forfeited.

VIII. Minimum Age

We require that there is at least one person over the age of 21 years (except married couples) in each house reserved. Guests found breaking this condition will be required to leave the property and no refund of any sort will be given.

IX. Swimming Pool

If property has a private swimming pool, the owners do not accept any liability for any injury, however caused, as a result of the use of the pool. Guests are specifically requested not to allow unsupervised children to use the pool. Local laws apply.

X. No Smoking, Pets, or Firearms

All our homes are non-smoking properties. If you smoke we request that you do so outside. If you do smoke inside the property you will be charged $150.00 to have the house shampooed and deodorized. Thank you for your help and understanding.
Please note that pets are not permitted in our homes. If it is discovered that a pet has been in a home, there is an automatic charge of $150.00 to cover the cost of professionally cleaning all carpets and upholstery. There is an additional charge should a pest control company's services be required. You will also be asked to leave the home, forfeiting your stay and any payments or deposits made.
Firearms of any kind are prohibited in our vacation homes. If a firearm is discovered in your home, you will be asked to leave, forfeiting your stay and any payments or deposits made.

XI. Trash

Disposing of trash collection is posted within the home for your review. Trash must be taken to the bins provided. If there is excess of trash on departure due to not putting trash out there will be a $50 pick up charge.

XII. Telephone Service

Each home does come equipped with telephone service. In most cases, unless otherwise noted, the phone service has been limited to the United States and Puerto Rico. Calls outside these are a blocked.

XIII. Consumable Items

In making your reservation with Easy Choice Property Management, you understand that your vacation will be self catering in nature. We do not provide consumables items. We provide one roll of toilet paper per bathroom at the beginning of your vacation. These will not be renewed. It is the responsibility of the guest to provide items such as washing up liquid, dishwasher powder (see folder in vacation home), washing machine powder, toilet paper, soap, shampoo etc.

XIV. Construction Work

Guests recognize that Central Florida and, in particular, the Disney World area is growing and expanding quickly. As a result there is a lot of construction work in progress. Guests accept as a term of their reservation that construction work may be present near their vacation homes.

XV. Insects

Florida is a tropical state and as such insects and small creatures are inevitable and are not a cause for complaint. Their presence is no reflection on the cleanliness of the property. The home is treated regularly as part of a pest and termite control program. We advise you to keep all windows and external doors closed whenever possible; not only will this help keep bugs from the property but it will also enable the air conditioning unit to function more efficiently.

XVI. Travel and Health Insurance

Guests are advised to have appropriate travel/medical insurance in force for the period of rental. All matters arising with regard to loss or injury should be directed to the respective insurance company.

XVII. Personal Safety

The owners cannot accept any liability for your personal safety during your residency at the rental property. Guests are reminded to exercise care as to personal safety of themselves and all party members. Valuables should be store in the safe deposit box provided.

XVIII. Special Conditions

As managers of the property, we, our servants or agents, will not be liable for any loss or delay occasioned by any of the following; strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports, or any other event beyond the owner's control.

XIX. Responsible Party

The person who makes the reservation and whose name is on the confirmation documents is the lead name. The lead name must travel with the group. The lead name is solely responsible for the reservation. This includes but is not limited to responsibility for damage to homes and making payment at check in and payments for deposits. We will only take instructions relating to the reservation from the lead name. Please note that the lead name will be responsible for payment for damage etc, even if they did not cause it, if it was caused by a member or their party / group.

XX. If We Cancel Your Reservation

In the event of circumstances beyond our control requiring us to cancel a reservation, i.e. acts of God, civil disturbances, riots, flood, drought, fire and legislation, only repayment in full of any monies paid in respect of the reservation will be made. We will do everything in our power to find suitable alternative accommodation, however we can accept no liability whatsoever in respect of any loss or damage sustained by the hirer in these circumstances.

XXI. Maintenance Issues

Our main priority is to please you. As with all properties, our homes encounter unexpected maintenance problems from time to time. If this occurs we will do everything within our powers to fix the problem within twenty-four hours of it being reported. It is a term of your reservation that you accept things go wrong and cannot always be fixed during your stay or within 24 hours. If this should happen refunds will only be given at the discretion of EastWest Horizons LLC. The ONLY exception to this is if the air conditioning fails or if there is a power outage. However refunds will only be applicable if the power outage was the fault of EastWest Horizons LLC and not a problem with the utility provider.

EastWest Horizons LLC Reservation Terms and Conditions